Measuring Information Technology Support Level at The Directorate of Communication and Information Technology Transformation, The General Directorate of Taxes, by Using The IT Balanced Scorecard and U.S. GAO

The Directorate of Communications and Information Technology Transformation (CITT Directorate) have a task in realizing the strategic plan of the General Directorate of Taxes through the modernization of the IS / IT efficiently and optimally. To assess the level of efficiency and optimizing the use of IT, the measurement process is required on an ongoing basis. In this research, the measurement of the level of support for the IS / IT at the CITT Directorate, so the CITT Directorate can fix the things that were deemed to be weak. The instruments used are the IT Balanced Scorecard, developed by Grembergen based on the concept of Balanced Scorecard. In addition, writer also used indicators derived from U.S. Governance Accountability Office (U.S. GAO). These indicators are used as material to assess the level of IT support is done by distributing questionnaires to the staff of the CITT Directorate. Based on the IT Balanced Scorecard measurements performed showed that the level of IT support to the Directorate of Communications and Information Technology Transformation on the perspectives of 49% company contribution, user orientation perspective by 73.8%, the perspective of organizational improvement by 68.3% and future-oriented perspective 25.6%.